Refund Policy

Last updated October 18, 2026

What we sell

Our services are design work delivered as files. We do not sell physical goods.

Cancellation before work starts

If you cancel in writing before work starts, we refund the deposit in full, minus card processing fees we cannot recover.

Cancellation after work starts

If you cancel after work starts, we apply the deposit to the work completed up to cancellation, measured against the agreed scope. We refund any unused part.

Projects under US$150

Projects quoted under US$150 have no deposit. You pay only after reviewing the completed work, so if you cancel before paying, nothing is owed for unfinished work and there is nothing to refund.

Work that does not match the scope

If the work does not match the written scope, we correct it within the agreed revision rounds before invoicing the balance. If we cannot correct it, you do not pay for the part that does not match. If you have already paid for it, we refund it.

Third-party fees

Fabricator and distributor fees are not refundable by us.

How to request a refund

Email mithilamin@alterralabs.net with the invoice number. We reply within two business days. Approved refunds go back to the original payment method.